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Consumers Want Service And Technology For Engaging With Brands, Study Finds 06/13/2019
Consumers want superior service. But companies are clearly not delivering it, as only 44% of customers have been with brands they like for three-plus years — down from 61% in 2015 and 51% in 2018, according to Engagement In The Always-On Era, a study by Verint. Worldwide, 83% say customer experience is a major …