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Seamless


A seamless omnichannel experience, flexible buy and return policies, on or offline, today’s customers want it all. Tech is giving it to them. Although people are still stepping into brick-and-mortar stores to get their goods, creating a smooth omnichannel customer experience that a business operating model that allows customers the flexibility to bounce back and …

By: Shivaji Dasgupta From an unexposed intermediary to a technology-enabled entrepreneur, the solo retailer has certainly come a long way. The way they sell is changing rapidly and this is vitally transforming the way we buy. Customers are self-curating a hybrid offline-online protocol that is rooted equally in culture and convenience, leading to sustainable consumerism. …

The technology industry is entering a phenomenal phase of global growth, which will be driven by the East for the next 40 to 50 years, primarily India and China. India is the only open market with over a billion potential customers, 40 percent of which are expected to be uplifted out of poverty over the …

Share to facebook Share to twitter Share to linkedin Moira Forbes onstage with Sir Andrew Witty at Forbes Healthcare Summit 2019. FORBES/VICTORIA ENGBLOM UnitedHealth Group’s fast-growing Optum healthcare services unit is rolling out what it hopes will be a “city-by-city” effort to make medical care more seamless to patients. Andrew Witty, the President of UnitedHealth …