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Customer

Technology

iOPEX Technologies Launches Work at Home Agents for Customer Management Services We store cookies on your computer to improve your experience and provide more personalized services, both on this website and on other sites. For more information about the cookies we use, see our Privacy Policy. We won’t track your information when you visit our …

Technology

SAN JOSE, Calif., June 12, 2020 /PRNewswire/ — iOPEX Technologies, a global business operations and technology services provider, has launched Work At Home Agents model for contact center operations. The offering provides omni-channel customer support to organizations with a strong requirement of flexible workforce for seasonal ramps and services geared towards sales. iOPEX provides global access …

Technology

This contemporary research presentation and detailed market research synopsis on the Customer Engagement Solutions market is a real time presentation of all the specific market developments that have a lingering impact on current growth trajectory, besides also harping on vital predictions in the realm of future growth scope. Top Leading Key Players are: Aspect Software …

Technology

Are Automation Technologies Delivering Stronger Customer Relationships? Employees across the U.S. And Europe Say No MCLEAN, Va., May 12, 2020 (GLOBE NEWSWIRE) — Appian (NASDAQ: APPN) today announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large …

Technology

Living in a world where remote work is now common, more companies are leveraging video technology than ever before to keep in touch internally and with customers. Be it company-wide staff meeting or leadership calls, video has become an important part of how we work. So, how can businesses make the most of video technology …

Technology

30-second summary: Prove what their brand stands for and respond to growing demand for action over words. Understand how things like voice experiences, augmented intelligence and inclusive design are creating new paradigms for brands to consider in in 2020 and beyond. Consider new strategies for managing data, engaging employees with emerging technology, and unlocking new …

Technology

The CSS Technology Hype Cycle combines the formerly separate but related Hype Cycle for CRM Customer Service and Customer Engagement and Hype Cycle for Contact Center Infrastructure. Four technologies from this year’s Hype Cycle are of high importance to CSS leaders.  Customer journey analytics Customer journey analytics track and analyze the way customers and prospects …

Technology

Let’s assume you have some sort of central IT application managing your accounts, customers, suppliers, products and locations in your organization today. It may be one of your (or the) Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems. It may also be a bespoke-developed solution using a relational database or a legacy Master …

Technology

Property owners need to incorporate smart-home technology into managing and upgrading their communities. Another decade is ending, making it the perfect time to reflect on the biggest trends of the 2010s and look forward to what’s to come. Over the last 10 years, we’ve witnessed technologies evolve at a quicker pace than ever before and …

Technology

Technology Service Corporation hosted a ribbon cutting and open house to christen its new facility in Dahlgren. This new facility significantly increases the footprint for staff members supporting contract efforts at the Naval Surface Warfare Center and the Missile Defense Agency in Dahlgren. The new facility also brings cutting-edge technology to the company’s expanded conference …