Speaking on the new initiative, Delta’s Chief Customer Experience Officer, Bill Lentsch stated:
“When it comes to pulling forward the future of Delta’s customer experience, we think big, start small and scale fast, letting innovation lead the way as we continuously listen to customer feedback. The COVID-19 pandemic has only deepened the importance of providing a touchless experience for our customers. We plan to expand curb-to-gate facial recognition and digital ID beyond the Detroit test so that all of our customers can enjoy a seamless, touchless travel experience across our network.”
Participation in the program is voluntary and travelers not wishing to use facial recognition may check-in and board their flights as they always have.
