“I think patients are also telling us they feel safe at home, they feel more comfortable” talking, Bongiovi said.
Of course, “there’s definitely also a pandemic of anxiety right now,” she said.
“Some patients are feeling isolated. We talk about how social distancing doesn’t necessarily mean social isolation,” said Bongiovi.
What keeps her motivated? “I think we’re all invested in caring for our patients,” she said. Also, “We’re all experiencing the same stuff. We’re in the middle of it,” said Bongiovi.
Aside from the logistical gymnastics in consolidating sites, limiting in-person patient visits to only those deemed essential, and re-structuring the workforce, ”I think the hardest thing for all of us at OLE Health has been the physical distancing from our patients and each other,” said Alicia Hardy, OLE Health chief executive officer.
“Our team-based model is centered on the care team working closely together to coordinate care and offer multiple same-day services, including ‘warm hand-offs’ from medical to behavioral health – and now most of the team is working remotely from home, making that coordination more difficult.”
“Our OLE Health community is a strong one, and we really are stronger together by – for now – being apart,” said Hardy.