Western Hospital technology aims to solve wait times | Canada | News

Western Hospital technology aims to solve wait times | Canada | News


Online technology at Western Hospital in Alberton aims to give residents of West Prince faster access to emergency department and offer some urgent care services to people even when physicians cannot be on site.

This model for ED care at Western Hospital is being offered as a pilot program and was developed collaboratively by Heath P.E.I. and Maple, a Canadian virtual care provider.

“We count ourselves very lucky to have found a health system whose bold vision for Canadian health care matches ours,” said Dr. Brett Belchetz, a practising emergency department physician and the CEO and co-founder of Maple.

“We’ve made some of our most exciting strides alongside the teams at Western Hospital and Health P.E.I., who have enthusiastically embraced technological solutions that will drive innovation forward for the entire country.”

Patients with non-critical needs, who meet certain criteria, will now have the option to immediately connect with a doctor by video rather than waiting to see the doctor in person during emergency department hours.

During the video consultation, nurses and other medical staff are on hand at Western Hospital to take the patient’s vitals, help with examinations and testing, or provide medications as needed.

“The award-winning virtual care model at Western Hospital is an excellent example of using new, innovative technology to reduce wait times and enhance rural health care for Islanders,” said Health and Wellness Minister James Aylward.

“Given the success we’ve seen so far we’re looking at expanding this model to Kings County Memorial Hospital to improve emergency department access for people and benefit communities in that area of the province as well.”

“The response from our patients has been incredible and overwhelmingly positive,” said community hospitals west administrator Paul Young. “We are so excited to have partnered with Maple to create this innovative model that can help effectively reduce wait times for our patients, support the workload of our ED physician and help provide more stable, quality services to our patients.”

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