The new year is always a time for looking forwards, so in that spirit,
here are ten technology trends we expect will impact your business in 2020.
Whether these are areas your business needs to invest in, or simply ones to
keep a watching brief on, we’ve got you covered.
5G comes calling.
During 2020, there will be the start of a phased rollout of 5G, the fifth-generation
mobile network, in cities and urban areas followed by rural locations. This will usher
in much faster speeds than are currently available over 4G – but that’s just
5G offers increased speed, but what makes it different is its lower
latency, which makes it possible to deliver services like high-quality video streaming,
conferencing, and video training even to remote locations using the mobile network.
5G’s higher capacity also makes it ideally suited for large numbers of
connected IoT sensors in one place. As even higher-capacity connectivity
becomes available through technologies like 5G, we can see the trend of remote
working continuing to gain traction.
In 2020, manufacturers like Apple, Google and Samsung will launch
5G-compatible devices. Check out our eguide for more
details on what 5G could mean for your business.
Cities get smarter.
For any smart infrastructure, connectivity is an essential building
block, and the ability to handle many types of data traffic means that 5G and
smart cities are inextricably linked. Sensors placed throughout streets,
buildings, personal devices and public systems are gathering and sending data
that can be analysed for insights to make changes in how cities operate.
Potential smart city applications include decentralising healthcare, improving traffic flow and managing the electricity grid more effectively. At the CES convention in Las Vegas this month, Toyota unveiled its plans for a smart city – “Woven City” near Mount Fuji that will act as a living laboratory for the company’s researchers.
Closer to home, Dublin, Cork, Waterford and Galway City Councils have already been experimenting with several different IoT-enabled smart city projects aimed at measuring, learning about, and optimising key parts of the urban landscape, such as monitoring rainfall and river levels so that city authorities get early warnings of potential flood risks. Check back on our Business Blog in the coming weeks for an in-depth look at smart cities.
The Internet of Things goes big.
Sensors, sensors everywhere: the Internet of Things (IoT) market is growing by 24.7% per
year. That shows the scale of opportunity for businesses of all sizes. and
while the computing horsepower needed to mine the data they produce is now
available through the cloud, so the technology is accessible to almost
Industries the world over are applying IoT to understand their
operations better and identify where they can improve performance. Getting
started is easy: Three’s Myles Gardiner has some practical advice for starting IoT
Edge computing moves centre stage.
Edge computing will make further ground in 2020, with demand for it
being driven by the continuing development of IoT. When there is a large number
of sensors clustered closely together – for example in a smart city or smart
factory – the data they produce may need to be stored and processed quickly.
As the name suggests, edge computing systems carry out this data
processing work as close as possible to the sources of that data, on the edge
of the network. Not only does it save on bandwidth resources since high volumes
of raw data don’t have to travel across the network, it also saves time by
carrying out calculations and producing results in milliseconds. That makes it
especially useful for time-sensitive applications like connected cars which
need information about their environment in near real time.
Cybersecurity concerns continue.
Rarely out of the headlines, cybersecurity is an area we can expect to
see plenty of activity in during 2020. Just before the New Year rang in, the
Government launched its updated national cyber security
strategy. The plan pays close attention to protecting critical national
infrastructure from attack and improving its resilience to threats. It also
notes that cybercrime incidents in Ireland are increasing, quoting figures
that 61% of Irish organisations reported to have suffered cybercrime such as
fraud in the last two years with an estimated average loss of €3.1m
Most organisations say they will increase their security budgets this year. The trick is to spend this money wisely. In a recent Three Business Blog, Jacky Fox of Accenture shared five security tips for SMEs to protect themselves effectively. In the weeks ahead, we will be looking at how to manage the security risks in IoT projects.
Artificial intelligence, real progress.
Advances in mathematics, algorithms and computing power have made it
possible for computers to analyse large amounts of unstructured data, mimicking
the human ability to think about and solve complex problems. It’s the
culmination of more than five decades of work in this field.
“Now, virtually every field of
human endeavour is being revolutionised by machine learning. We still have a
long way to go to achieve human-level intelligence and beyond, but the pace of
worldwide improvement is blistering,” says Neil
Jacobstein, the chair of artificial intelligence and robotics at Singularity
Irish companies are already working with AI to improve insights, products and
A subset of AI, predictive analytics, applies machine learning and
algorithms to calculate future outcomes. If data is the new oil, analytics is
the refining process that produces value. Sensors in cars can tell how fast
it’s travelling, or how often the accelerator is used; predictive analytics can
tell when a part might be at risk of breaking down, so the owner can bring the
car for preventative maintenance. In a business context, analytics can help
companies of all sizes to make more accurate estimates for how the business
will perform and identify new product or service opportunities or new markets
Automation and robots.
Robotic process automation, or RPA for short, is one of the hottest
trends in technology today. The concept involves using software-powered robots
(bots) to perform automated and manual processes tasks that were done by
employees in the past.
RPA involves a combination of technologies like rules engines and data scraping
to carry out repetitive, laborious work like data entry much more quickly and
without human intervention. One bank implemented RPA to
handle 1.5 million claims requests per year, reportedly doing work that would have
taken an extra 200 full-time staff at just 30% of the cost it would have needed
to hire them.
With its potential to free up employees from time-consuming tasks to
carrying out more valuable work, it’s little wonder that it’s one of the
fastest-growing fields in enterprise software, and Forrester Research forecasts
that the RPA services market will be worth €10.7
billion by 2023.
The cloud was just the beginning. Under a distributed cloud model,
public cloud services will be spread between different locations, with one
provider taking responsibility for operations, governance, updates of the
service, and overseeing its evolution.
Gartner describes distributed
cloud as a significant shift from the centralised model of most public cloud
services and calls it “a new era in cloud computing”.
SD-WAN gains ground.
A related trend that’s helping businesses to cope with managing the complexity of cloud deployments is SD-WAN (software-defined wide area networking). This technology makes it easier for network administrators to allocate bandwidth to the business applications that need it most, giving priority to the most important network traffic. It’s also much more cost-effective since it doesn’t need investment in dedicated connectivity or additional hardware. Best of all, this capability is available to businesses of all sizes, giving them much greater flexibility and enabling them to respond to business changes faster.
Expect to see more about this in 2020 and beyond; IDC tracks this market
and says it’s growing at over 30% per year.
The age of transparency.
The General Data Protection Regulation has helped to put consumer privacy firmly on the agenda for many businesses. The rules give regulators the power to impose heavy financial penalties against organisations that don’t take proper steps to keep their customer data secure.
Rather than seeing regulations as an imposition, some data privacy advocates believe they’re an opportunity for businesses to win the trust of consumers. The prioritisation of customer data in some leading firms for example, has led to the creation of a new role at CxO level; where the Chief Trust Officer is responsible for delivering trust and transparency across all business functions. – By being transparent and showing that they take care to protect information, organisations can enhance their reputations.
A combination of these trends looks likely to make their way into many Irish businesses over the year ahead. Three’s Irish Business Mindset Report 2019/2020 found that one in five companies plan to invest in digital transformation initiatives, and almost one third will improve collaboration with customers. In many cases, technology will be the lever to help them achieve these changes and do business more efficiently.
If you would like to learn more about the trends impacting Irish businesses, that were uncovered as part of our annual Irish Business Mindset Survey visit Three’s Business Learning Centre to discover more.